CHATBOTS - An amazing usage of chat to grow your business

Many of us might have chatted with Natasha in hike, or have given commands to Siri, yeah? That is for the fun purpose, or for passing our free time. But how would good it would be if we can utilize the same concept of chat robot but in a different way such that it can save time and increase the work efficiency. This will in turn result in the rapid and expeditious growth in one’s business.

Chatbot, the abbreviation of CHATter roBOT is a type of conversational agent, a computer program designed to simulate an intelligent conversation with one or more human users via auditory or textual methods. Chatbot is an Artificial Intelligence based chat option, using which business can now make their own chat representative for the messenger to tackle the most reasonable queries of their customers.

Just because chatbots are considered to be informal robotic conversation, one one has never thought of using the chatbot for their business purposes. It is out of blue if we ask someone to use chatbots to grow their business. But for developing countries like India, where we cannot afford high edge technology, people have started using social media platforms like Whatsapp to place and receive order of products and thus can get services locally. This inspired Facebook as well to introduce Chatbots in Messenger. This means that to talk to the customer representative, you do not have to hold the line for minutes. This can be considered as the most favourable advantage of Chatbot Development.

Chatbot Development is nothing but the development of chatbots stern software that interprets everything that you type or speak. It then respond by answering or executing the command accordingly. Some of the most popular example of bots in chatbots are Apple’s Siri and Hike’s Natasha. But Facebook has also taken a leap from these personal bots by amalgamating two most popular technologies – instant messaging and artificial-intelligence.

Why Chatbot Development is needed for your business?

It is obvious that every business needs to grow -  whether it be a startup or a well established empire. But the growth of any business comes out of two things - quality product and market presence. We need both of these things together to grow and sustain in the market. The way chatbots can help you in growing your business is as follows :

• The smart AI technology in Chatbot will ensure it uses right expressions while conversing.
• The knowledge of Chatbot can be vast which it can use efficiently in chats.
• The response time taken by chats is within a second not letting the customer wait.
• The data of chat though bots can be used more appropriately for the quality analysis.
• This will not only save lots of time but also money that is spent on different platforms.
• Chatbots will not only answer the queries but can initiate the action if programed.

How LetsNurture can help?

At LetsNurture, we are having a team of expertise for the chatbot development who are capable of understanding and thus proven their grip on chatbot development to sync with the requirements of different industrial verticals. Thereby,  get your customised chatbot developed by our experts and hence see the graph of your business growth grow exponentially because catering your customers on social network is a future’s way of industrial growth. So, get your own customized chatbot developed from any part of world. Why not request a quote for your chatbot today itself? Send us requirements and get a quote for the same from www.letsnurture.com .If you have any queries regarding our chatbot development, then do write us your requirement.

Are Chat-bots enhancing websites and mobile apps

I recently downloaded an app of a company to have a better customer service experience. But instead, every time I need assistance, I have to call the customer representative. So, I finally uninstalled that app. Well, how good it would be if the app had a built-in feature to response to the customer’s query. Let me tell you, this isn’t impossible at all. This is very much achievable by implementing chatbots.

To understand how chatbots can enhance customer service, let’s understand what chatbots really are. They are computer programs enable to carry out conversations with people using lightweight messaging app UI, language based rules and AI. It uses a natural language conversation tool rather than a conventional website or app user interface. I find this a convenient way of getting better and faster responses than the usual IVR and long waiting for the representative to reply. Will the chatbots also be an enhancement for websites and mobile apps? Let’s find out.

Reasons why brands will be interested in chatbots to make websites or apps more interactive

• Crowd is moving towards messaging apps: Messaging apps have become the #1 way people communicate. This implies that every business will need a strategy to engage with people on messaging apps, resulting into a bot based solution. This would be feasible and effective for a brand to better understand their customers.
• No particular platform required for developing a bot: They are compatible on all the mobile platforms. There is no need for a dedicated development for iOS and Android separately. It works just fine with all the platforms.
• The user engagement needs to be increased: Chat based interface seems to be winning in terms of engagement. On Facebook Messenger, a billion messages are exchanged between users and businesses per month already.
• No need of downloading: Chatbots load the fastest. It takes several minutes for an app or website to be responsive, but with chatbots, it isn’t the case.
• Higher are the chances that people open the chats: Messenger notifications have higher open rates than emails or other social media notifications. Bots here can be helpful for the brands to increase the user engagement by delivering intimate one on one conversations.

The work is still on progress

While the development of new technologies is inevitable, we always have a scope of pacing towards betterment. Chatbots are at an early stage which makes us skeptical about its ruling over the world scenario.

Time and experience are the only factors that will decide the future of Chatbots. We still have to find out how people will react to having brands and businesses in their messenger.

At LetsNurture, we are doing everything we can to make this future a reality. If you think we can help you provide an IT solution for your company, please send us your queries on enquiry@letsnurture.com