Are Chat-bots enhancing websites and mobile apps

I recently downloaded an app of a company to have a better customer service experience. But instead, every time I need assistance, I have to call the customer representative. So, I finally uninstalled that app. Well, how good it would be if the app had a built-in feature to response to the customer’s query. Let me tell you, this isn’t impossible at all. This is very much achievable by implementing chatbots.

To understand how chatbots can enhance customer service, let’s understand what chatbots really are. They are computer programs enable to carry out conversations with people using lightweight messaging app UI, language based rules and AI. It uses a natural language conversation tool rather than a conventional website or app user interface. I find this a convenient way of getting better and faster responses than the usual IVR and long waiting for the representative to reply. Will the chatbots also be an enhancement for websites and mobile apps? Let’s find out.

Reasons why brands will be interested in chatbots to make websites or apps more interactive

• Crowd is moving towards messaging apps: Messaging apps have become the #1 way people communicate. This implies that every business will need a strategy to engage with people on messaging apps, resulting into a bot based solution. This would be feasible and effective for a brand to better understand their customers.
• No particular platform required for developing a bot: They are compatible on all the mobile platforms. There is no need for a dedicated development for iOS and Android separately. It works just fine with all the platforms.
• The user engagement needs to be increased: Chat based interface seems to be winning in terms of engagement. On Facebook Messenger, a billion messages are exchanged between users and businesses per month already.
• No need of downloading: Chatbots load the fastest. It takes several minutes for an app or website to be responsive, but with chatbots, it isn’t the case.
• Higher are the chances that people open the chats: Messenger notifications have higher open rates than emails or other social media notifications. Bots here can be helpful for the brands to increase the user engagement by delivering intimate one on one conversations.

The work is still on progress

While the development of new technologies is inevitable, we always have a scope of pacing towards betterment. Chatbots are at an early stage which makes us skeptical about its ruling over the world scenario.

Time and experience are the only factors that will decide the future of Chatbots. We still have to find out how people will react to having brands and businesses in their messenger.

At LetsNurture, we are doing everything we can to make this future a reality. If you think we can help you provide an IT solution for your company, please send us your queries on enquiry@letsnurture.com

On the Go Mobility Solutions For Your Insurance Needs

Mobility Solutions

Right from assisting an individual in carrying out routine activities to acting as a source for entertainment, smartphones has something in store for all. In the recent times smartphone has influenced millions of people worldwide. While some users consider it as a PDA, others use them to engage in mobile commerce and avail on the go services.

Through your mobile now you can make payments, transfer funds, buy products, communicate and access information. Mobility solutions offers specific apps to address every commercial activity whether it is banking, insurance, investments, loans or credit cards.

Mobility Solutions Influencing Insurance Sector

Have a look at the insurance sector for example, it uses mobility solutions to provide services across several avenues. For both the agents and the policyholders the services offered on the mobile medium ensures maximum convenience. One could use the mobile insurance solution interface for carrying out several important insurance tasks and activities.

Through the app interface you can file and submit claims, attach supporting documents, pay premiums and settle out other dues. Using the mobility solution customers are allowed to access their account, schedule payment date, renew policy and file claims using their smartphones or tablets. Many insurance mobility solution also provide an online access to the grievance redressal cell to let the insured submit their complaints/feedback.

Tie-ups with Corporates

Many corporate nowadays are actively participating and enrolling for several insurance programmes to benefit their employees. Several individual and group policies are offered to cover health problems, injuries and to encourage learning.

Corporate users use mobile insurance application to interface on the help desk portal and communicate concern on live call support. Usually a unique ticket is generated in the system, whenever an issue or concern is raised by the user. Depending on the type and complexity of the concern, the system assigns it to appropriate executive at a certain level.

The handling executive analyzes the problem and resolves them, at times they even escalate them when seem necessary. After having resolved the issue, the executive is responsible to close the ticket within the prescribed time frame. Given below are the highlights of the insurance mobility solution process for problem management and tracking.

Highlights of Insurance Service Request Management

Provides single platform for registration of all service requests/complaints received via different channels

• Acknowledges with unique ticket reference no. along with SLA information
• Smartly routes service requests to appropriate department/individual for resolution
• Automatic parses inputs received via email or social network to identify request type
• Provides 360 degree view of customers’ details to CSR, ensuring informed and faster query resolution
• Monitors service request & complaint management process, ensuring improved operational efficiency
• Integrates seamlessly with other business applications such as CRM and ERP

Summary

Without the appropriate customer request addressing system in place, agents find themselves unequipped leading to dissatisfaction and service delays. In this fast paced world, it is need of the hour to have an efficient mobile system that provides e-application and straight through processing for faster turnaround time. With this approach of processing can enhance the efficiency of agents and improves the overall customer experience.

LetsNurture is a web and mobility solution provider that promises to help startups and SMEs from diverse sectors. Do you want to give your business a mobile presence? — We are here to assist. Email us on enquiry@letsnurture.com

SaaS – A Perfect Model for Small Business

A decade ago we lived in the computing world where there were desktops and installable services plus application softwares. Every IT startup and small business used application software to addresses their specific needs. This led businesses to cope up with several challenges associated with installation of apps/services on  desktop systems.

For Every Unique Need – Requires Specific Software

So for every single need, a unique software was required to be installed on your hard disk. Which means if you are keen to store and upkeep data or make presentation, you will have MS-Office installed. If you a graphic designer, you will have Photoshop or Paint installed. To keep your PC secured you get firewalls and anti-virus installed…

Requires More Storage, More Finances

Now consider the amount of storage all these application software consume. Also spare a thought on the amount that you would spend to purchase these specific software programs. And if you are using some of the application for a specific project that lasts only for few months, then you are spending too large a sum owning the application software.

Inability to Cope up with Technological Upgradation

Now imagine a scenario where you know that the project will last for longer time frame. And you feel that it makes more sense owning an application software. In the midway due to some ill luck the application provider has come with better and upgraded version of the software that would support multiple systems/browsers.

Hence the project artifacts that you had created with your previously installed software may work only on PC with specific platform. Whereas those who have the latest version are at advantage, since its project artifacts support multiple platforms.

SaaS – A Remote Subscription Based Rental Applications & Services

For all the above concerns faced by the desktop application, SaaS could well be the answer. In early 90’s the expansion of Internet led to introduction of centralized computing called Application Service Providers or ASP. With the goal to reduce cost through central administration it catered to multiple users.

SaaS was built on the concept of distributed computing and provided application and services on the web to cater to needs of multiple businesses. Often software applications are hosted remotely by a service provider and made available to customers over a network. Thus the user rents the application service as and when needed instead of purchasing the software. Often SaaS are charged on the basis of number of users using software, number of process consumed or on a fixed monthly or annual subscription.

Applications & Services to Cater Needs of Small Business

Subscription based SaaS applications are thin processes that could be accessed via web browser. As the software and the services are not distributed physically over the network, they are deployed almost instantaneously at the client side.

Some of the most common among SaaS are often most frequently used enterprise applications and services. It includes office and messaging software, payroll processing, DBMS, CAD, accounting, collaboration platforms, CRM, MIS, ERP, anti-virus software and service desk management. Mostly SaaS are categorized either into horizontal or a vertical SaaS.

While the vertical SaaS answers the needs of a specific business, horizontal SaaS focuses on specific function that are used across multiple business. Which means an agriculture or a healthcare service caters to need of the specific business, whereas an HR or a payroll service caters to need of several similar business.

SaaS – A form of Cloud Computing

SaaS like its other counterparts IaaS, PaaS, DaaS, MBaaS forms an integral part of cloud computing. Ever since the application programs are upgraded and maintained on a remote server all the availing clients get access to the same version of the program. The service provider takes care of hosting and updating services for the availing clients.

Many SaaS applications offer features that let its users collaborate and share information. Users can comment on tasks, plan and share documents within and outside organization. Several other SaaS applications let users to vote and offer new feature ideas.

Advantages of SaaS

• Substitutes your huge cost of software installation with minimal subscription rental
• SaaS apps are fast to load and can be accessible world over on the web browser
• Many applications are hosted externally by a vendor, providing flexibility for the users to change plans as and when needed
• As the SaaS services are upgraded by the vendor on a frequent basis, all the availing clients gets access to upgraded services
• Software updates, upgrades, security and backup are all managed by the service provider
• Provides app customization and integration with other SaaS applications and services

What’s Next?

SaaS market continues to grow at rapid rates. Gartner estimated that SaaS market is expected to reach a whopping $26.1 billion in 2016, a two fold increase from $12.5 billion in 2011. For small business SaaS along with cloud based offerings could be instrumental in lending optimum service and peace of mind.

At LetsNurture we offer SaaS to cater to specific needs of our clients. Our latest SaaS offering is Portalic a platform that services multiple clients and on demand service sharing and servicemen referral app Do you know.  To know more send in your queries to our email enquiry@letsnurture.com

Let’s talk about new trends of iOS10 app development

 

The iOS10 launch was one of the most awaited moments of this year. So, wait really resulted in the fruitful results. Also, Apple has always lived up to the expectations of the Smartphone users. This time, also they succeeded in fulfilling the expectations of users and developers and came up with extraordinary updates in its latest iOS10 release.

In the month of September 2016, Apple announced the enhanced platform for iPhones and Tablets — iOS10. Moreover, iOS10 App Development opened all the doors for the third party app developers and rendered something they never had — freedom to work on!

So, Apple has almost every time strived to offer all round solution that benefits both general and enterprise users.

Features of iOS10

Apple came up very fine features of iOS10 which will enhance the use of smartphones in multiple ways. The updates and enhanced features are mainly found in:

• Siri
• iTunes
• Apple Maps
• Widgets
• News App
• Unlock
• Also, Homekit

Get your iOS10 App Development from LetsNurture!

LetsNurture is a software development and designing company having a large portfolio of services for mobile apps development. Our expert team of iOS developers is ready to take on iOS10 app development projects and deliver augmented reality apps to provide real world experience to the users.

When you are worried about encountering problems with your iPhone app development project, get in touch with us. We always keep ourselves updated with the latest technologies and are always ready to face new challenges in the field. So, take a look at some of the attributes of our iOS10 app development:

• Robust app interfaces
• Features customized for your business growth
• Trending designs
• On-time delivery
• Also, made to suit your budget

If you need interactive and great looking interface designs, you can rely on us. Moreover, our major motive is to help our clients in staying ahead of the current competition. So whether you need an iOS10 app or an entertainment app, LetsNurture is here to convert your dreams into reality. So, let’s get connected for your iOS10 App Development. And to get in touch with one of our analysts, send us an email to enquiry@letsnurture.com

Live Healthy Life Using Health and Fitness Mobile Apps

Today, maintaining good health with an evenly toned body has been a desirable goal for most children and young individuals, as well as the mid age people and old ones too. Life has become so monotonous and busy that people, many a times, consider to keep their daily health and fitness routine schedules on a back burner. Routine workout and maintaining a good diet plan is one of the primary needs to remain healthy. However, many of us miss it out.

Nowadays, when almost each and every single individual possesses a smartphone – providing help & assistance, notifications and reminders through mobile phone apps seems to be a convenient way forward. Health and fitness apps aim to empower smartphone users to change their behaviour for maintaining fitness and health.

Fix Your Diet Schedules and Get Reminders

Drinking plenty of water nourishes health and carries out all the vital nutrients to cells, regulates the body temperature, removes the wasteful toxins and keep the body hydrated. Mobile Apps like iDrated and Daily Water help individuals to keep track of their daily water intake. It also maintains the schedule for water consumption over the fixed periodic course that ranges from a few weeks and goes up to several months.

Many diet planning and assistance apps remind the user about their diet schedule and help them to manage and follow a diet chart. Many diabetic patients, for example, are reminded of what vegetables, fruits and cereals to be eaten plus what drinks – milk/juices, are to be consumed at what time of the day. It also lists down nutritional information and benefits of all consumables.

Track and Maintain  Health/Fitness Schedules

Likewise there are many fitness apps which keep track of an individual’s exercising schedule. Endomondo Sports Tracker app, for example, integrates with a variety of heart rate monitor systems and certain bicycling cadence sensors that helps to learn elapsed workout time, calories burned, distance travelled and monitors pulse rate to notify the rest time.

Apart from the aforementioned, there are several more apps which promote health and wellness. Medical adherence app throws up pill reminders and tracks the medicinal intake of an individual. Menstrual period tracking app allows women to track their monthly cycles. Meditation and relaxation apps come with soothing music that help one to calm down and relax brain activity.

Current Market and Industry Trends for Health and Fitness Apps

Healthcare-related mobile apps are becoming popular at an astonishing speed, as indicated by the fact that 69% of U.S. are smartphone owners. According to industry estimates, by the end of 2018, around 1.7 billion smartphone and tablet users worldwide would have downloaded and used mobile health and fitness apps.

According to a recent survey, numbers for some of the most opted and downloaded health apps from the smartphone users are: Weight loss – 50 million, Exercise & Fitness- 26.5 million, Women’s health – 10.5 million, Sleep & meditation – 8 million, Pregnancy – 7.5 million and Others – 18 million.

Maintaining good health and fitness to live a balanced lifestyle is a prerequisite for every human being. Health and fitness smartphone apps are polite assists that prompt mobile users to take timely action and live an enriching and lively life.

Looking for similar solution Let’s discuss: enquiry@letsnurture.com

iBeacon : Low Energy Solution For Remote Data Transfer

iBeacon devices work on low frequency infrared rays or ultrasonic waves to direct instructions, communicate information and transferring of data to the paired smart devices.

Applications:

Often large departmental stores and shopping malls have inventories preserved in back storerooms and warehouses. These inventory packets are attached with RFID tags that emits low frequency waves. These low waves are sensed by hidden Beacon sensors whenever the packets come within its proximity. This helps the shopkeepers to track and monitor all its inventories from theft or loss.

IBeacon enabled apps can register the smartphone devices to receive notifications upon entry or exit of beacon zones. A retail chain could notify a customer(through beacon app) with product info, product support info and easy mobile payment purchase on his smartphone. A pet owner could locate his pet with iBeacon transmitter belts. Parents could track their child’s attendance and progress in the classroom. A teacher could provide customized learning content to its students.

Functioning:

BLE signal that is emitted periodically would locate for devices that are suitable for information transfer and response receiving. It then sends notification to the user’s device asking permit and on approval, gradually transfers bits of data.

IBeacon transmission are categorized into three ranges: immediate (cm), near(few meters) and far(many meters). Transmission are weakened by interference and occlusions which impacts its accuracy. Information broadcast by iBeacons could be identified as either UUID(16 byte), Major value(2 byte) and Minor value(2 byte).

IBeacon has also widened the scope of communication with the consumers - on - move. One of the world’s leading airline Emirates has been using iBeacon based communication to help commuters find their gate, alert boarding times and help them track their luggage. Beacon generated data analytics provide insights into traveler activity and engagements in various public spots.

Conclusion:

Beacons themselves come in a number of different formats, including small coin powered device, USB sticks and software versions. However, with its low energy emissions, Beacon also come up with lots of challenges including - limited data transmission rate, streaming hindrances, open security drawbacks and transmission disruptions due to overcrowding.

LetsNurture has an experience of crafting amazing beacon apps for retailers, entrepreneurs and other customers. Our featured iBeacon App Development has served customers across the world. Latest in our Beacon offering include museum apps and apps that could be integrated with kiosks. Visit our website www.letsnurture.com or email us at enquiry@letsnurture.com

Benefits And Features Of Python Programming

Python is a high-level, structured, open-source programming language extensively used for system administration. It is also an interpreted programming language that is compiled into bytecode before execution. Python also offers development of several web components like Web Crawlers and Search Engine for better indexing of data and ease of searching.

Apart from built in data types, functions and statements, Python also offers a robust standard library to automate routine tasks. Python Development also supports website building with advanced frameworks like Django and Pyramid.

 

The diverse application of the Python language is a result of the combination of features which give this language an edge over others. Some of the benefits of Python Web Development include:

1. Presence of Third Party Modules:

The Python Package Index (PyPI) contains numerous third-party modules that make Python capable of interacting with most of the other languages and platforms.

2. Extensive Support Libraries:

Python provides a large standard library which includes areas like internet protocols, string operations, web services tools and operating system interfaces. Many high use programming tasks have already been scripted into the standard library which reduces length of code to be written significantly.

3. Open Source and Community Development:

Python language is developed under an OSI-approved open source license, which makes it free to use and distribute, including for commercial purposes.

Further, its development is driven by the community which collaborates for its code through hosting conferences and mailing lists, and provides for its numerous modules.

4. Learning Ease and Online Support:

Python offers excellent readability and uncluttered simple-to-learn syntax which helps beginners to utilize this programming language. The code style guidelines, PEP 8, provide a set of rules to facilitate the formatting of code. Additionally, the wide base of users and active developers has resulted in a rich internet resource bank to encourage development and the continued adoption of the language.

5. User-friendly Data Structures:

Python has built-in list and dictionary data structures which can be used to construct fast runtime data structures.  Further, Python also provides the option of dynamic high-level data typing which reduces the length of support code that is needed.

6. Productivity and Speed:

Python has clean object-oriented design, provides enhanced process control capabilities, and possesses strong integration and text processing capabilities and its own unit testing framework, all of which contribute to the increase in its speed and productivity. Python is considered a viable option for building complex multi-protocol network applications.

In the nut shell, Python is well known programming language which has promising future in agile web designing and development, game development, image processing, scientific and computation app building and script automation.

LetsNurture is a mobile app development co. that offers integrated website development, embedded  and IoT based systems in technologies such as Python and Raspberry PI solutions. 

Looking for Raspberry PI solutions or want to discuss something just let us know : enquiry@letsnurture.com